How long is the rental for?
We send you a complete holter package for ten days (including shipping time back and forth), excellent instructions, photos, and the materials to submit to Alba for a complete report. The rental period starts on the day it is shipped out and ends on the day it is received back to us.
What kind of electrodes come with the system?
We provide special electrodes which are high-end and don't come loose even with an active dog. They come with the Hook Up Kit, and we offer extras in case you accidentally destroy one during the hook-up.
How many hook-up kits will I need to order?
Order as many Hook Up Kits as needed along with the Rental. You can holter as many dogs as desired during the rental period.
Do I have to shave my dog?
There is some debate about the value of shaving dogs before attaching electrodes. Some breeders choose not to shave and believe that they receive excellent results. In over four decades of running holters with board certified cardiologists, we have never seen a hookup by a cardiologist done without shaving. Shaving reduces the possibility of artifacts, which must be ruled out by technicians who review the data. Our instructions recommend shaving to give you the best possible results.
Are there any other preparations I need to make to get ready for the holter to start?
Your dog should be bathed and shaved prior to the holter arriving so that you can start as soon as it arrives.
Can I hook my dog up by myself if I've never done it before?
The hookup is not difficult. However, for a novice, it is best to have a helper. One can read the instructions and hold the wires while the other does the placement of electrodes, tape and vest. It helps to have treats or do this on a grooming table so that the dog stays still. The DR200 does not have an on/off button, so it turns on when the battery is inserted. It's best to insert the battery once the electrodes are attached, but before the vest is secured, just to be certain that you have a good read going on the screen. So it's nice to have 2 people for this process.
It will probably take about 20 minutes from start to finish if the dog is already bathed and shaved prior to starting. Tucking the wires into the pocket and securing everything with the exterior belt is the final step.
How is the report generated?
Once the dog wears the holter for 24 hours, the data is stored on the SD Card. You will upload the data to Alba to interpret and produce a report for you and your veterinarian. Alba's charge is separate from the rental of equipment. Their charge is currently $40 for digital interpretation and report generation from Alba. Contact Alba to verify current charge.
Do I receive extra electrodes or SD cards in case there is a need for them?
We always send an extra SD card and an extra set of electrodes. Just send them back when you return the system. If you had to use the extra set of electrodes, we will just deduct them from the return of your deposit.
RENTAL CONTRACT REQUIRED
What if I send in an order and forget to send the Rental Agreement?
Orders submitted without the required fully executed contract and deposit within 24 hours will be cancelled. Credit card fees will be charged on cancelled orders and withheld from the refund. We usually have people waiting for the equipment; many with sick dogs. We cannot chase people down for the contract. Contact us through the store for the rental contract or print using the link on the tab above. A refundable deposit must be paid prior to shipment as a security deposit. Once the system is returned and evaluated, the deposit (less any late fees, credit card fees charged by payment gateway to our account, or fees for damage or replacement) is refunded digitally. See below to pay deposit.
How does shipping and insurance work?
SHIPPING: THIS RENTAL DOES NOT QUALIFY FOR FREE SHIPPING, SO YOU WILL SEE A SHIPPING CHARGE INCLUDING INSURANCE WHEN YOU CHECK OUT. HOWEVER, PLEASE CHOOSE THE FREE SHIPPING CHARGE, AS THE SHIPPING IS ADDED AT CHECKOUT. DO NOT ADD INSURANCE, AS THE INSURANCE IS INCLUDED. STANDARD POST DOES NOT HAVE TRACKING AND MAY TAKE OVER A WEEK TO GET TO YOU. If the store does not calculate enough shipping to cover Priority with full insurance, you will be asked to pay the difference before shipment. Priority Mail with insurance charge is typically around $35-$40 in a Medium Flat Rate Box. You are required to ship back using 1-2 day shipping with tracking and full replacement insurance as well. You must send the tracking number to us when it is generated by the shipper. Send contract and tracking number to [email protected]
Why are there 3 deposit choices?
DEPOSIT CHOICES are in the Drop Down Menu above.
You may choose which deposit you prefer.
Providing a $500 deposit requires that a valid credit card number is entered on the rental contract. We do not charge anything to your card while the rental is out. It is simply there to protect us in the event that it is not returned.
Providing a deposit via zelle or check/money order allows us to return the deposit without charging you the credit card fees we are assessed through the store's payment gateway. If you choose this option, you can then either send $500 or $1700, as described in this section. Zelle deposit can be sent to [email protected] It may be listed in your bank as "Above the Line Wellness", which is our parent company. If you send a check, it must clear before the holter is shipped.
Providing a $1700 deposit waives the requirement for me to have your credit card information on the rental contract.
DEPOSIT - When and how is it returned?
Your deposit is refunded to your original payment method once system is returned and evaluated for damage. PLEASE NOTE: The Payment Gateways are no longer refunding the credit card fees they charge to us when we refund your deposit. Your deposit will be refunded LESS THOSE FEES in all cases unless you prefer to send the deposit via check/money order, or Zelle to [email protected] Those fees can range around $15-$20 depending on the payment gateway that you choose. We can no longer absorb those fees. Sorry. Please allow at least a week for refund of deposit monies due, as an inspection must be done and accounting put together for you. Accounting can take up to a week.
RENTAL AGREEMENT - How to get it to us:
We do not use DocuSign for the rental contract, so do recommend that you send it to us using secured email or call us to verbally enter your credit card number into the contract for you. If you have an account with DocuSign and want to send it that way, we will be happy to honor that and sign it inside DocuSign.
Download the rental contract using the tab on this page RENTAL AGREEMENT. Fill it out and return to us at [email protected] We recommend that you send the RENTAL AGREEMENT without the credit card on it; then call with your credit card information to put on the contract so that it is not sent over unsecure email to us. If you prefer not to put your credit card information on the rental contract, pay the higher deposit. Credit card number is not required if you pay the full replacement deposit. Deposit is refundable as long as there is no damage, no missing equipment, and equipment is returned clean and free of fur.
WAIT LIST MESSAGE: If store states PUT ME ON WAITING LIST, put yourself on the wait list and we will notify you when it is available.
