First Class shipping does not allow Delivery Conformation. Please choose Priority or Express if you want your shipment tracked. Priority Mail now includes $50 of free insurance. We cannot take responsibility for uninsured shipments that are lost. 15% restocking fee on returns and cancelled orders for any reason to cover credit card fees and supplies. All returns must be in unopened, resalable condition unless defective. Shipping fees are non refundable unless product is defective. Some products may not match photos but are substantially the same as shown in description.