SHIPPING TERMS: We ship by United States Postal Service (USPS) only. We do not use other shippers. We can usually ship same day if the order is received before 10am central time on normal business days (weekends and holidays excluded). This gives us time to package, create labels and get everything out for pickup before USPS arrives.
If you place a second order before the first order ships, we will make a best-effort to combine the orders and refund any overages you may have paid for shipping.
If you place a second order before the first order ships, we will make a best-effort to combine the orders and refund any overages you may have paid for shipping.
We cannot guarantee that USPS will get your shipment to you at the time it states on your tracking number. We do send you the tracking number as soon as we print the shipping label. Once it leaves our facility, we cannot take responsibility for your order. It is in the hands of the shipper at that point.
DELIVERY TRACKING: Most shipments have tracking unless they are low weight First Class. There is no insurance on those either. If you make a high value order, or Express order, or if your shipping and billing addresses do not match, we will require a signature at delivery. Orders with non-matching shipping and billing addresses must be paid through a method that does not allow chargebacks such as zelle. This is to protect our small business from fraudulent chargebacks.
URGENT SITUATIONS: If you are in urgent situation, we may be able to hop in the car and run your supplies to FedEx or UPS for you. They are more reliable at meeting delivery commitments than USPS is. But they do not pick up at our location, unfortunately. Please send a note or call if you need us to do this. There will be a $10 charge to make the run for you, but it may be well worth it if your puppies are in trouble and you need supplies the next morning. You will also have to pay whatever their overnight delivery fee is to your address. But call us early so we have time to try to make this happen for you before they pick up at the Annex in the afternoon. We aren't open on weekends, but if you call, we may be able to help nonetheless. We are breeders also and know how these things play out. You can't always plan for urgent situations.
But the best advice we can give you is to plan ahead for the worst. Order our Tail Docking/Dewclaw Removal Kit, Newborn Puppy Rescue Kit and other supplies for crisis management ahead of time and have them in your nursery should you need them.
Weekend shipping - we are a small, family owned business and are not usually open for business on the weekends. However, if we see an order come in with annotations of urgency or by Express shipping, we will do everything in our power to get that out to you asap. You can contact us through the CONTACT US form with questions or through our business land line. We do not accept texts to our personal cell phones, as the volume has simply become too great for us to handle and have a life.
URGENT SHIPPING: Please get urgent orders into the store before 10 am central time to give us time to package and get out before USPS does their pickup. We cannot guarantee same day shipping, but will do our best to get shipments out same day if possible. Priority Express is not always one day guaranteed. To some addresses, it is 2 business days. Please plan ahead for things that are time critical such as intensive care supplies and tail docking equipment. Get those orders in early!
CHOOSING SHIPPING METHODS: Please choose Priority or Express if you want your shipment tracked. Priority Mail includes $50 of insurance for content loss during transit or damage and is 2-3 business day delivery but is not guaranteed. Priority Express includes $100 of insurance for content loss during transit or damage, offers 1 or 2 business day delivery depending on location, and is guaranteed. If USPS does not meet their time guarantee, a claim must be filed with them for refund of postage. If you have purchased our insurance for a small fee, we will file the claim for you. We will then refund your shipping fee after they approve the claim and pay our account. We do not refund for lost items until the carrier approves the claim and pays us. If you want it replaced urgently, please place another order so we can get it to you quickly. Credit card fees will be deducted from the refund. We cannot take responsibility for uninsured shipments that are lost, but we can file a claim for you after 30 days. Unfortunately, those are their rules, not ours.
INSURANCE: Lost or damaged items are covered to the limit of $50 for Priority and $100 for Priority Express. Beyond those limits, there is no insurance. If an order is delivered and then disappears, we cannot take responsibility, nor will the shippers cover those situations.
UNDELIVERABLE PACKAGES: If your package is returned to us due to invalid address, we will request that you verify or correct the address. We will then obtain your authorization to charge your payment method to re-ship the package. On rare occasions, USPS returns packages despite correct addressing. This is not under our control. Even if the address you provided is correct, we must charge for reshipping the package.
RETURNS: Products may be returned in unopened, resalable condition within 30 days of purchase. There is a 15% restocking fee on orders returned for any reason to cover credit card fees, inspection and restocking. Shipping fees are non-refundable unless product is defective. If Free Shipping was selected as shipping method, and as a result of the return, the order total drops below the free shipping threshold, shipping costs will also be deducted from the refund unless product is defective. For the safety of our customers, Homeopathic medicines are not returnable. All other medicines and supplements are handled on a case-by-case basis. Used and opened products are not returnable. After inspection and acceptance of the returned item(s), we will refund your payment method for the purchase price plus any taxes paid, and less deductions explained above. If you created an account, you can request an RMA by signing in to your account. If you did not, please Contact Us to request an RMA for the item(s) being returned.
EXCHANGES: Same as Returns, above, except: (1) Restocking fee will be waived on exchanges and (2) After inspection and acceptance of the returned product, we will issue a store credit for the purchase price of the returned item(s) and any taxes collected. You can then use this credit to purchase any other item(s) from the Store. If you created an account, you can request an RMA by signing in to your account. If you did not, please Contact Us to request an RMA for the item(s) being returned.
ORDER CANCELLATION: Orders cancelled by The Dog Breeder Store or by customer request before shipping will be refunded less credit card or payment gateway fees.
PRODUCT IMAGES: Some products may not match photos but are substantially the same as shown in description.
FRAUD ALERTS: Occasionally, orders are put into review status due to fraud alerts issued by our risk assessment rules. Customers will be offered an optional payment method if the order is valid. If customer declines to pay via a non-reversible payment method, The Dog Breeder Store LLC reserves the right to cancel the order and withhold fees assessed by credit card processors. Watch for an email or phone call to discuss options. Otherwise a time deadline will be given by which the order must be paid for using another acceptable method.