SHIPPING TERMS: We ship by United States Postal Service (USPS). We can usually ship same day if the order is received before 10am central time on normal business days (weekends and holidays excluded).
If you place a second order before the first order ships, please add a Comment to your order requesting that we combine the orders. If possible, we will make a best effort to do so and refund any overages you may have paid for shipping.
If you place a second order before the first order ships, please add a Comment to your order requesting that we combine the orders. If possible, we will make a best effort to do so and refund any overages you may have paid for shipping.
We cannot guarantee that USPS will get your shipment to you at the time it states on your tracking number. We do send you the tracking number as soon as we print the shipping label. Once it leaves our facility, we cannot take responsibility for your order. It is in the hands of the shipper at that point.
DELIVERY TRACKING: All shipments have tracking unless they are First Class. We insure all packages. If you make a high value order, or Express order or if your shipping and billing addresses do not match, we may require a signature at delivery. Orders with non-matching shipping and billing addresses may be required to be paid through a method that does not allow chargebacks such as Zelle, to protect our small business from fraudulent chargebacks.
URGENT SITUATIONS: If you are in urgent situation, we may be able to hop in the car and run your supplies to FedEx or UPS for you. They are more reliable at meeting delivery commitments than USPS is. But they do not pick up at our location, unfortunately. Please send a note or call if you need us to do this. There will be a $10 charge to make the run for you, but it may be well worth it if your puppies are in trouble and you need supplies the next morning. You will also have to pay their overnight delivery fee to your address. But call us early so we have time to try to make this happen for you timely. We aren't open on weekends, but if you call, we may be able to help nonetheless. We are breeders also and know how these things play out. You can't always plan for urgent situations.
Nonetheless, the best advice we can give you is to hope for the best but plan for the worst. Order our Tail Docking/Dewclaw Removal Kit, Newborn Puppy Rescue Kit and other supplies for crisis management ahead of time and have them in your nursery should you need them.
Weekend shipping - we are a small, family-owned business and are not usually open for business on the weekends. However, if we see an order come in with annotations of urgency or by Express shipping, we will do everything in our power to get that out to you ASAP. You can contact us through the CONTACT US form with questions or through our business land line. We do not accept texts to our personal cell phones, as the volume has simply become too great for us to handle and have a life.
URGENT SHIPPING: Please get urgent orders into the store before 10 am Central Time to give us time to package and get out before USPS pickup. We cannot guarantee same-day shipping but will do our best to get shipments out same day if possible. Priority Express can be 1-3 business days. Please plan ahead for things that are time critical such as intensive care supplies and tail docking equipment. Get those orders in early!
LATE DELIVERY: Note that timely delivery of Priority Express shipments IS NO LONGER GUARANTEED BY USPS. Please see paragraph 9.5 on 604 Postage Payment Methods and Refunds | Postal Explorer (external link to USPS.com). Accordingly, we can no longer refund postage for late deliveries.
INSURANCE: Insurance for all packages against loss or damage during shipment is included in the shipping charge, including Free Shipping.
LOST PACKAGES: We do not refund for lost items until the carrier insurance approves the claim and pays us. Claims cannot be filed until 30 days after shipment and payment may take 2 weeks beyond that. Credit card fees will be deducted from the refund.
UNDELIVERABLE PACKAGES: If your package is returned to us due to invalid address, we will request that you verify or correct the address. We will then obtain your authorization to charge your payment method to re-ship the package. On rare occasions, USPS returns packages despite correct addressing. This is not under our control. Even if the address you provided is correct, we must charge for reshipping the package.
RETURNS: Products may be returned in unopened, resalable condition within 30 days of purchase. There is a 15% restocking fee on orders returned for any reason to cover credit card fees, inspection and restocking. Shipping fees are non-refundable unless product is defective. If Free Shipping was selected as shipping method, and as a result of the return, the order total drops below the free shipping threshold, shipping costs will also be deducted from the refund unless product is defective. For the safety of our customers, Homeopathic medicines are not returnable. All other medicines and supplements are handled on a case-by-case basis. Used and opened products are not returnable. After inspection and acceptance of the returned item(s), we will refund your payment method for the purchase price plus any taxes paid, and less deductions explained above. If you created an account, you can request an RMA by signing in to your account. If you did not, please Contact Us to request an RMA for the item(s) being returned.
EXCHANGES: Same as Returns, above, except: (1) Restocking fee will be waived on exchanges and (2) After inspection and acceptance of the returned product, we will issue a store credit for the purchase price of the returned item(s) and any taxes collected. You can then use this credit to purchase any other item(s) from the Store. If you created an account, you can request an RMA by signing in to your account. If you did not, please Contact Us to request an RMA for the item(s) being returned.
ORDER CANCELLATION: Orders cancelled by The Dog Breeder Store or by customer request before shipping will be refunded less credit card or payment gateway fees.
PRODUCT IMAGES: Some products may not match photos due to shortages, vendor changes, etc. Substituted products are of like quality and function.
FRAUD ALERTS: Occasionally, orders are put into review status due to fraud alerts issued by our risk assessment rules. Customers will be offered an optional non-reversible payment method if the order is valid. If customer declines to pay via a non-reversible payment method, The Dog Breeder Store LLC reserves the right to cancel the order and withhold fees assessed by credit card processors. Watch for an email or phone call to discuss options. Otherwise, the order will be canceled after 3 business days have passed.
